Support

technical Support Helpline

0121 565 7770

Monday - Friday 9:00am to 5:30pm

Email technical support

smartsupport@getplc.com

Frequently Asked Questions

How many Receiver units can I use with my Remote Controller?
There is no limit to the amount of Receivers you can control from your remote.
Is there any wattage limitation on the Floor and Ceiling Receivers?
350 watts per Receiver.
What is the range of the Controllers?
The typical range of the Controller is 30 metres in open space. Radio waves are affected by conditions such as walls and the weather. See Environment and Installation Considerations on Page 39 of the instructions manual.
Can the Wall Controller be recessed into my existing wall box?
Yes. The Wall Controller is designed to fit into a 16mm wall box.
Can I use 2 Controllers to control the same lights?
Yes, in fact there is no limit to the amount of controllers you can use to control the same lights. You just need to set their coding switches to the same setting.
Can I expand the Lighting System at a later date?
Yes. The GET Smart Wireless Lighting System can be expanded at any time.
How long will the batteries in the Controller last?
This depends on the frequency of use. However based on an average amount of use the batteries should last approximately 2 years.
How will I know when my batteries need changing?
The right hand LED on the Controller will flash every time one of the buttons is pressed.
Can I use Fluorescent tube lighting with the system?
No, fluorescent lamps are not compatible with the system.
What type of lamps can I use with the system?
The GET Smart Wireless Lighting System can be used with a wide range of lamp types. View our compatible lamps chart for more information.
If my neighbours also has a GET Smart Wireless Lighting System will there be any interference problems?
No. The system has 256 different house codes, therefore you can set your own unique code to prevent interference problems.
What standards does the system meet?
BS EN 60669-2-1
Will I need to reprogram my system in the event of a power cut, or if the batteries in my Controller go flat?
No,your settings are stored in a memory that does not require constant power, therefore a loss of power will not affect your system.
Can I use the Wireless Lighting System with other electrical products?
No, the system is designed only to be used with lighting products.